MobyMemory are complete scam artists! Received phone calls from my bank (Lloyds) a week after purchasing an order, informing me of suspicious activity and unauthorised payments coming from my account, had to block them and was issued with a new card, another reviewer had the same thing happen to them! Will be contacting the Information Commissioners Office to investigate if my bank details were stolen, I don't believe that's a coincidence. They've purposely shut down their phonelines (initially went to voice mail, now rings forever with no answer), so your only option to contact customer support is via email, by which you receive copy and pasted replies in broken English. After my 3rd email I received no further replies. I purchased the following items; Samsung Galaxy S3 battery, Toshiba 32 GB USB memory stick and Sandisk 128 GB MicroSD (Total: £55) on 30th January 2017 and chose the free delivery option - big mistake. I waited the whole of February (28 days) just in case there was a delay in delivery but I never received the items. I contacted them in the beginning of March and have not had the issue even aknowledged, let alone resolved. I've complained with numerous emails asking for a refund and they've just been ignored. I contacted Royal Mail and told them that it was sent as "Royal Mail 48" untracked, I was told that it's the sender's responsibility to fill in a P58 form and provide proof of postage details in order to apply for a loss of item complaint. Issue is as-of-yet unresolved on Monday 6th March. I have contacted Trading Standards UK via telephone, waited in line for almost an hour but eventually got through, I have been given good advice and will be contacting my bank asking them if they can refund my money in a chargeback scheme. I will also be writing a letter of formal complaint of a Breach of Contract to MobyMemory, with a deadline of 7 - 14 days for a response, sent via Royal Mail "Signed For". If MobyMemory does not respond within that time period with a solution of a full refund and reimbursement of my consequential losses, I will be contacting Trading Standards again and taking actions further, I will take legal action if necessary. I'm also informing Watch Dog of this situation and will be starting a social media campaign against MobyMemory via Facebook, Twitter etc. I have also noticed that the TrustPilot reviews are all positive, don't read that bullshit, reviews.co.uk are all authentic and negative reviews. I will be copy / pasting this review on; Reviews.co.uk, TrustPilot and MobyMemory's Facebook page and anywhere else I can find. My message to anyone reading this is to AVOID MobyMemory, and eBay for that matter, pay a little extra and purchase genuine items from a trusted online retailer. 0 / 5 star rating, I'll make them pay for scamming me of my money.