If anyone has purchased an item from Moby memory and it hasn't arrived, as well as you've made an effort to get in touch with them and they haven't responsed. First cancel the card you made the purchase with and contact your bank and raise a dispute/chargeback http://www.creditcards.com/credit-card-news/how-dispute-debit-card-transaction-purchase-1282.php http://www.thisismoney.co.uk/money/guides/article-2523075/What-Christmas-purchases-wrong-How-chargeback-help-money-back.html ======================================== The banks will contact moby memory and will take it up with them, and hopefully, that should at least get back your money.