I am very impressed with the rug, however, the customer service was abysmal. I had to chase my order on several occasions and even got told a lie that it had left the manufacturers. When I still hadn’t received it a few days later, I was then told that the information I was given was incorrect! The lady I had this time was so much more helpful and finally sorted out where my rug was! After all the delays, I must say I am very happy with the rug. It looks stunning in my hall. The material is of good quality and has an expensive looking design. I will be ordering another in a creamier colour.