I found the member of staff I spoke to on the phone around xmas incredibly rude and condescending. She was a female member of staff but I didn't take down her name. The discussion was whether the company would be prepared to extend the Boxing Day discount for a rug I had my eye on whilst I awaited receipt of the sample. She was rudely adamant that there is no way even though she confirmed she was not a manager. Then, I only got an email saying the sample is on its way almost two months after I ordered it and even then, I never received the sample I ordered and paid for!