I ordered the libra pendant from this company. The original description stated that this pendant was slightly smaller than a quarter. When I received the pendent and opened it, I was highly disappointed. In reality, the pendant is 1 mm bigger than a penny and paper thin. Along with it being grossly undersize from the representation, it has a clasp on it that is big enough for a piece of thread to go thru, not an actual chain. I contacted the company the day I got it to let them know the dissatisfaction in their product, only to be told that I can send it back and pay to have the clasp made bigger. I told them that I wanted to return the item because it is not as stated in the ad. They told me that is not an option because I had an engraving done on the back with them. I have noticed they have since changed the writeup to not describe it that size anymore. That does not help my situation. I am stuck with a $1,000.00 pedant that is a joke to look at and doesn't fit on a chain. I Shouldn't have to pay more money to get what was advertised and then take to a local jeweler to modify it to fit a chain at even more of a cost to me. Beware this company!!!!! They only care about taking your money and not the customer service after. Save yourself the headache.
6 months ago
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