Fast, efficient ordering/delivery. The bag itself is smart and easy to carry. However there were no clear instructions on exactly how to prepare it for travelling. More information about where the ice packs should go and how best to insert them is needed (they are quite difficult to manage in a frozen state). I packed them at 02.00 and arrived at my destination fridge 13 hours later and the packs had thawed completely. I am using the pack to transport autoclick Cimzia and I can only just get two of them in the pack. I cannot hold them secure with the elastic because it is not wide enough.