Claim with my insurance was filed on my discharge day and not when I was admitted out of labor and delivery so I left the hospital without my pump waiting on insurance approval. This caused me to be in quite a bit of pain while I waited for my pump to arrive. There was also confusion around language used for when I would have my pump shipped. Language used was when my payment “posted” however a posted payment can take quite a few days to complete, which I did not have time to wait. I recommend filing claims with insurance within 12 hours of admission out of labor and delivery for timely approval and removing language of “posted payments” and referring “processed paymemt” or “approved payment”. After these issues were settled, I did have a good experience with staff and timeliness of shipping.