If you judge brokerages by how they behave when things break, Monexis deserves a gold sticker. During the sudden AWS hiccup two Fridays ago, quotes froze for thirty seconds. Within ten minutes they’d posted a status page, credited affected accounts with the average spread plus a goodwill cushion, and emailed logs for transparency. I didn’t even have an open position, yet the gesture won serious loyalty points. Their philosophy seems rooted in over-communicating rather than hiding behind PR smoke—rare on this industry treadmill.
2 months ago
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