I had a rather complex situation with a pending order on gold that didn't trigger as I expected due to a sharp price spike. I was already preparing for a long and tedious correspondence with the support service. However, after contacting Monexis support, I was pleasantly surprised. The specialist I spoke with didn't just give a standard reply, but delved into the problem, analyzed the server logs, and provided me with a full report on why the order was executed at that specific price. The whole process took about two hours, and although the situation was unpleasant, the professionalism of the support team left a very good impression.