Review Title: Disappointing Quality and Service Despite Loyal Spending I rarely leave reviews, but after spending over £2,000 with this brand, I feel compelled to share my experience. I recently purchased 5 suits shirts ties tie pins and shoes from moss After the wedding my youngest son wore his shirt again at the races only to find the stitching at the cuff was torn and with noticeably poor quality – substandard fabric and questionable stitching that didn’t reflect the price or brand reputation. Moss recognised this but offered a gift card instead of a refund. Why would I return to a substandard company? I contacted customer service on numerous occasions expecting at least a fair resolution, especially as a loyal customer. Unfortunately, the response was slow, dismissive, and unhelpful. There was no genuine attempt to address the issue or retain my loyalty. A gift card was all they were offering! It’s incredibly disappointing to invest so much in supposedly a good company/brand Definately do not recommend !