From the moment I called up to check availability of shoes I required and, though the ones I had selected were not available, the lady at the other end of the phone quickly suggested an alternative which was available in my size. Pointing out that it would be cheaper to buy direct than on Amazon, she made the arrangements and took payment efficiently and two days later the shoes were with me. Perfect choice, good fit and beautifully presented. I am impressed and will certainly use the service again if shoes I choose are not available in my size in store. I should say also that your representative also proposed sourcing my choice from Germany but there was not time as I needed the shoes within a couple of weeks.