***IMPORTANT***PLEASE READ BEFORE USING THIS COMPANY***IMPORTANT*** I recently posted a positive review on here as I've had no issue withdrawing smaller winnings over the years.. no more than £50 or so, however I'd like to re-post my review in light of how awfully I have been treated by MrSpin over the past few months. I recently got a pretty big win (£1500) and tried to withdraw the money, At first I received no communication from their customer service requesting that I send in my I. D, so i guessed everything was fine (considering that I had provided I. D to them upon opening my account...) which was all accepted at the time. I rang up and asked them what was going on as i had received no text stating that my withdrawal had been processed as i was told i would, they then started requesting photos of debit cards linked to my account that had never been used and expired years back... which is absolutely stupid, thankfully i had a follow on card (replaces an expired card) which they reluctantly accepted, it only took me three calls to them to try and get through to their customer service team what a follow on card was (you'd think a gambling company would have all the banking terminology down to a T, clearly not). So they accepted my I. D again and then a few more days passed, still no confirmation text so i call back up again, and they then demand that i send them more I. D, this time in the form of a solicitors letter or a letter from a court, i did so, a few more days passed, still no contact from them so i call up again, and they request more I.D... this time bank statements, so i provide them the requested documents and a few more days pass, guess what... no update, so i call up again, and they request MORE I. D, this happened a total of about 8-10 times through either text chat or over the phone, each time asking for more and more I.D. I got so fed up with having to hand over documents I've been asked for only to call up days later and be asked for something else, so I asked for them to send me a list containing all forms of accepted I.D and after being told that a driving license nor bank statement dated within the past 3 months is an acceptable proof of ID/address... guess what was on the list of their acceptable proofs of both....a driving license or bank statement dated within the past 3 months, these con artists tried absolutely EVERYTHING in the book to not have to pay out. They even called me up to say that they were'nt going to pay me and were going to have to cap my account because they were concerned i was spending too much (some safer gambling BS that they're forced to do apparently)... I've had the account around 2-3 years and deposited a total of £300 to 400 and won over 3-4 times that in the past months, what are you so concerned about? Paying me out more money than i deposit? Sounds about right... also, if you were so concerened about my spending habits or welfare why would you then go on to spam me with bonuses and promotions via text three times a day?... Your intentions were obvious. In the end i handed over my driving license, national insurance letter, bank statements from two separate bank accounts, proof of wealth, picture of two of my debit cards, proof of bank account ownership for two separate banks, birth certificate, a court/solicitor letter, 2 separate phone bills despite not even using my phone bill to deposit money, a certificate of registration, verified my phone number twice, and to top it off they made me go through a third party I. D verification service (used by banks btw) called HooYu. this is a totally unacceptable and an intrusive amount of identification to ask from someone and i will be taking this through the necessary channels as i feel I've been totally taken for a ride here. Following on from the above, they clearly still didn't have enough I'D (at this point it was just so blatantly obvious that they were trying everything in their power to stall / prevent the withdrawal, I've never in my life had to provide such a stupid amount of I. D, I've taken out mortgages, bank accounts, passports, driving license etc which dont even require close to this amount of I. D) I was then asked by their banking team for a bank statement from a specific date range, which again i provided and heard nothing back from them. I was then sent an email asking me to join a Skype video call where i was then asked to hold up each form of my I. D and even sign in to MY ONLINE BANKING VIA SCREEN SHARE so that they could look at my bank account, i had no choice but to do this else they would not honor my winnings. Once the call ended I was told my withdrawal would be processed straight away and WITHOUT DELAY... was it? No of course not as this is MrSpin we're talking about.. A weeks later still nothing, not even an update. When you win a large amount of money it will become EXTREMELY apparent to you all that they do NOT want to pay you and will avoid trying to payout anyway they can, be it constantly asking you for I. D documents until they finally request one that you're not able to provide, or simply ignoring you and never getting in contact to request those documents in the first place, which would've been what happened to me had i not kept ringing them up. Mr Spin, I've used you a lot over the years however now that you have FINALLY paid me my winnings (I actually got my winnings paid twice btw, as they refunded the withdrawal back into my cashable credit and i withdrew it using a different method this time (bank transfer instead of withdrawing to my debit card), however i noticed the original withdrawal was still 'pending' in my bank, they were then both paid the following monday), i will be closing my account and taking my business elsewhere, I recommended you guys to many of my friends and co-workers however i will be making them fully aware of this. You should be ashamed of yourselves, so happy to take peoples money yet so reluctant to pay people back when they win, disgusting. If you would like the duplicated withdrawal back then please get in touch, i may or may not reply to you for a few months just as you did to me, i will require the I.D's of all of your staff for 'security reasons', i might even have to ask you to jump on a skype call just so i can be extra certain that you are who you say you are, oh and i'll also require all of your bank statements and pictures of your debit cards, once you have provided that i may or may not ignore all of your calls and drag the whole thing out a few more months, consider this a taste of your own medicine. I urge anyone and everyone to do delete their accounts and find another provider, because as soon as you win any substantial amount of money, they will screw you over just like they did to me and the numerous other people complaining about their big withdrawals not being paid, I should've paid closer attention to the negative reviews. DO NOT TRUST THE NUMEROUS 5 STAR REVIEWS ON HERE, THEY ARE ALMOST CERTAINLY FAKE AS 99% OF THEM HAVE ONLY REVIEWED ONE COMPANY...MR SPIN... For anyone interested, it took over 2 months, about 25-30 calls/live chats, numerous arguments, and a tonne of stress for them to finally admit defeat and pay me. I was constantly fed BS down the phone and no one had a clue what was happening with my money, I was told at first that it was processing and numerous people that I spoke to reassured me that it would be with me soon, they then said that there was an issue with their banking team, and they had lost the payment and it wasn't in their payment portal so i requested an ARN number (transaction tracking number) so that my bank could trace what had happened to it, i was told i would receive it on Monday as the banking team do not work on weekends so i rang up on Monday to get it, was then told that the banking team are refusing to give me the ARN number until they have investigated what had happened, so i waited another few days, called back and was told that no ARN number exists, and they didn't even have one... In the end I got so fed up with giving these con-artists the benefit of the doubt that i called up my bank and MasterCard directly for them to give MrSpin the kick up the backside they needed, my bank alerted me that the merchant (MrSpin) had frozen the withdrawal and put something called a credit authorization lock on the payment (a fancy way of saying they're stalling the withdrawal i guess) it was quite ironic how the second I got MasterCard and my Business bank of 10 years involved that MrSpin came crying to me with their tail between their legs apologizing and escalated my case to management / a supervisor from InTouchGames (their parent company)... hmmm On another note, I'm about to put in an official complaint to the The Independent Betting Adjudication Service, Gambling Commission and relevant ADR providers (advice from my solicitor regarding advertised accepted I. D NOT being accepted despite there being nothing wrong with it, excessive information / continuing to withhold funds even when sufficient evidence was provided.) regarding the totally intrusive amount of ID you demanded from me, your customer service lies in regard to what ID you can and cannot accept, your blatantly shady stalling tactics when it comes to withdrawals and stalling payments and finally the stress of dealing with you over the past 2 months or so. I have full evidence of the above in the form of screenshots and call recordings dating back to the first contact i had with you guys (2nd June). I would firstly suggest that MrSpin decide to honor their gambling contract and address this matter internally, you have 8 weeks. After that i will be taking this matter down the relevant channels.