Its too early to comment on the insurance but it was quite an arduous task setting the policy up online which involved me listening to music for large parts of an hour and a quarter in between dialogue. I'm not blaming the young man who I spoke to for that. I would also say that the amount of information he recited to me at a rapid rate of knots went straight over my head as I could barely follow what he was saying, let alone understand it. The process of uploading the necessary documents online seemed very efficient but, having done that, I received another similar opload email asking me to do the same again as my submissions were unacceptable (I only did what he asked). I sent a copy of my licence from the gov. website they gave me a link to (as requested) and, apparently that is not acceptable either. I have since sent other documents and separate emails and the only response I get is another email for their portal telling me I need to upload the documents I have already uploaded. I have also had no response to my other emails, apart from an automated confirmation that they have been received. I've tried ringing but, when eventually I ping my way through to the appropriate person, I am, once more, directed to the music channel with statements every few seconds that they won't keep keep me waiting much longer and how important I and call are to them. I am particularly disappointed as I chose this company off a comparison site, not because they were the cheapest but because they were so highly rated for their service. As of this moment, 9 days after taking out the policy, I still await confirmation that all is in order. Having virtually eliminated stress from my life, I can do without this.