This company is horrible. My case has been open for 26 months and their communication is non-existent. They do give you updates about your case, and they do give you information on their next steps. But after the 14th months, I have not heard from this company for so long that I assume my case has been closed. Save your money, DO NOT USE THIS COMPANY. They are just as bad as those scammers. They will not be able to recover any of your lost. JUST TAKE THE LOST AS YOUR LIFE LESSON AND MOVE ON! They do investigate into the case, don't get me wrong! But they have zero power to get your money back! So why bother of using their service from the first place? On my own case, I had two advisors working on my case. howard.t@mychargeback.com and his assistant, Markus David (markusd@mychargeback.com). Stay away from this company, people! They not worthy.