I have been sending and receiving parcels from my hermes for years. I am aware many people are not happy and perhaps not received the service they would like but I don't believe its the fault of the company just a handful or employees. My local couriers have all been really good at delivering parcels, friendly and nice. Sometimes the temporary drivers aren't great as the parcels have been damaged but thats probably because they have too many parcels to squeeze in to the vehicles. When I have had issues the customer services have been friendly and resolved the issues. When I have been posting all of my parcels have been delivered. I can keep a track of the parcels on the my hermes app and check any updates. I really like my hermes and the service has helped me a lot. The prices are excellent. If people want a service with bows and frills then go to another courier who charges 4 times more. although sometimes my hermes can provide bows and frills.