Hermes delivery service is absymal, I don't know how this company is still allowed to run. I was expecting 2 parcels to be delivered by them both were Christmas presents and they didn't bother to deliver them then they'll send you notifications with some lame excuse. The customer service is rubbish, the so called customer service number just rings out then cuts off, noone ever answers the phone. There is no email just webchat who gives you the same information that you've already received in your notifications. I mean why are they a delivery service if they don't want to deliver parcels. It's terrible, there just causing customers distress, worry, upset and anger!