A carefully tracked gift for 5000 miles failed at the final hurdle as soon as it landed in the hands of Hermes.uk. Falsely claimed an undeliverable address and returned it to supplier (they said), despite confirmation of address, directions, phone number, colour of my pants. Stock response from Hermes is always to seek recompense from supplier. Supplier re-sent new item via Royal Mail - it arrived safely and in good time. I will never order anything in future from suppliers who use Hermes.
3 years ago
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