I needed to send skis within mainland UK. Hermes judged the packet was too large for me to take to the depot. 12-hour "window" on collection day - v inconvenient. No one came. No communication afterwards; no apology; no remedy. Rebooked and the same happened on the second day. Cancelled and booked with Parcel Force - immaculate service. Would be ZERO STARS if permitted.
3 years ago
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