Had multiple parcels delivered by Hermes over the last few months, not a single one has arrived on time and two were even “lost”, I.e: stolen. One was placed in a “safe place”, which the driver determined was the bin!… on bin day!! Needless to say I did not receive that one either. Terrible customer service, useless chat-bot and their returns service is extremely difficult to say the least. Avoid this service at all costs, they pale in comparison to DPD, DHL, UPS and even Royal Mail. A recent study has also stipulated that they are actively and industrially faking positive reviews on trustpilot when their star system dips below 4! Absolutely disgusting. Avoid, avoid, avoid.