Due a parcel to be delivered yesterday as it was getting late checked my e mails to find one stating parcel had been delivered and signed for at 5.06 a down right pack of lies contacted Hermes got web chat waste of time anyway my courier cametoday with another parcel and also the missing one she is fantastic so I knew it wasn’t her that had lied about delivery she had had some time off and guess what the field manager had taken over the roles here should be reversed why did he lie and cause me all the hassle that he didten out of ten to my usual courier who has never let me down please keep him in the background as that is where he should be