I have had major problems with Hermes in the past e.g. despite capital letters LEAVE WITH ANY NEIGHBOUR the parcel was left outside under a small table, highlighting that I was away and becoming absolutely soaked and covered with slugs. Lakeland is one of my favourite companies and fortunately always dealt with my concerns. As other reviews have said Hermes didn’t want to know. Recent experiences have been positive - in fact, no problems at all with the deliveries. My gripe now is the excessively long and mostly irrelevant customer survey - I should have been happy to complete a brief survey, but ignored the first request. Today a further email, so I completed it. My responses won't give the right result as there were so many irrelevant questions, without the option of 'not applicable'. All 26 questions had to be answered.... So Hermes seem to have improved what they are supposed to do - but greatly annoyed me (and I don't feel I am THEIR customer).