I received an email from top shop to advise that my parcel would be delivered by Hermes on 3rd December. This morning (2nd december) I received an email from Hermes to inform me that my parcel will be delivered today between 11am and 3pm: however despite being at home, I discovered my parcel on my doorstep at 10am. I don't have a problem with my parcel being delivered early. My concern is this; the courier did not knock to deliver my parcel and it was not left in a safe place - my road is frequented by cars and pedestrians and my parcel was left in full view. I feel there is a very strong possibility that my parcel could have gone missing and I'm sure the onus would have been on me to prove that it hadn't been delivered safely. I do not believe this is a good service.
6 years ago
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