I have to say most of the time Hermes are good, but on occasion they don't deliver on service, and I am now quite annoyed about it. I often receive tracking info that is useless. This has happened several times, in fact I have to ask customers if they have received parcels, (and not all people are honest,) this leaves me open to theft! Current tracking result example: Mon 31 Dec 13:07 (delivered), Mon 31 Dec 13:10 out for delivery? 16:47 - Mon 31 Dec We're sorry your local courier couldn’t deliver your parcel today. We'll try again on the next working day. I asked Hermes customer support on live chat to look into this, they said it is a miss-scan. But 3rd Jan out for delivery? This is after saying there was a 24hr delay due to the holiday...more like 48hr. How is a customer supposed to know if Hermes have in fact delivered if the website don't display correct inforamation? After dealing with a customer who said she hadn't received a parcel, knowing I was having difficulties with tracking, then admitted she did in fact receive it once I could prove tracking info...this leaves me open to such deceit and potential theft. My tracking info seldom works properly, so Hermes are leaving customers open to theft, open to wrongly accusing their own customers of having received items, it is an abysmal service at times. Due to costs I use Hermes, as customers want everything so cheap! So I am against a rock and a hard place really. I would prefer to use another courier, but cheap is all people want, and as a micro business I need to cut costs for myself, and still offer a good service to my customers. Come on Hermes sort this out, customers don't deserve this messing about over and over again. Some couriers have clearly been breaking the rules. It has been on Watchdog, it needs addressing properly. If customers didn't query these little mishaps, items would go undelivered all over the place...and perhaps do!