After reading so many bad reviews I hope I am not tempting fate! I have had Hemes deliver parcels and they have all arrived in excellent condition. I have just used it to return an item. The price goes by weight then you add on certain features you find important. I paid a bit more as I wanted to cover the parcel for £50 content and to have it signed for on delivery. It was picked up from my home. I took a star off as there is no indication on the day even a rough time so you have to be available 8am-8pm unless you can leave it in a safe place. I guess the couriers are far too busy to be able to do this though and for their wages they are pressurised enough so I do not offer a solution.