Unlike most of the reviews I've read, Hermes had actually delivered my parcel. However, they then emailed saying they hadn't and were not going to deliver until I paid a further because £10.80. Bemused I emailed and asked for an explanation they said my parcel exceeded the max volume for a parcel and gave the measurements as being L102cm W84cm and H8cm the actual measurements were L97cm W97cm and H7cm, the length and height were the same. Despite them not being able to measure when I put my figures into their formulae it still exceeded their max volume of 245cm. So if that being case why hadn't been informed of this at the time of the quote is something wrong with their website calculator? Seem like a dodgy crew to me I would advise people to stay well clear of them. Dishonest with abysmal customer service they apologised for delivering the parcel, I bet they do because I won't be paying the invoice or using them again.