Hermes International is a complete joke. They lost my parcel being sent to Denmark as soon as it was collected from Parcel Shop. The quote' Friendly Customer Service' is non-existent, and the only possible contact route is via the 'chatline' but all they do is apologise with a standard reply. Over the last week I have been on there for 1st time) 35 minutes, 2nd time) over 40 minutes and the final last time 1 hour 27 minutes, not forgetting emails and phone calls which literally lead to nowhere. Hermes UK I find acceptable but God help if anything goes wrong.
5 years ago
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