Until recently I’ve been relatively pleased but I ordered a Christmas present and was assured by the company that it would arrive latest 24th Dec, informed it had left for delivery on 19th for next day delivery via Hermes. 24th Dec I had notification fro Hermes that it had arrived in their depot and would be delivered n next 3-7 days!!! My niece went without a Christmas present as she lives a distance away, she may get it next year! Been away, home today (txt from Hermes, delivery between 3&5) before 3 , find note, been delivered to neighbour who I’ve never nominated!!! Thanks Hermes, I’ve been home for hours but no parcel has yet appeared!!!!!