A parcel was delivered today by Hermes & left outside my front door, when I had expressly asked for it to be left in the greenhouse (visible from the road). It started raining before I got in & so the parcel was soaked. Hermes are not following delivery instructions re where to leave parcels if you happen to be at work. There is no way to complain directly to anyone in person, as a phone call tells you to use on line chat & that is with a predetermined set of questions & so can't adapt to individual queries which are out of the ordinary. I'm not impressed with them at all.