Was due to receive a parcel from Whistl which was delivered to Hermes on June 18 on their track and trace. But now they cannot trace it! Funny that! They are seriously not interested. I had to get resolver involved and this was their continual answer of four that they made ! Thanks for getting in touch with us about parcel number 1640297148958327. I apologies the inconvenience caused to you on this occasion and I am extremely very sorry for conduct of the service. I understand, however your retailer has their own policies to follow for these scenarios. We have done everything we can on our side and this is why you’re now best speaking directly with them so they can make any further arrangements they feel necessary which may include a replacement or a refund. Should you require any further assistance please do not hesitate to contact us. Kind regards, Pooja Bhosale Customer Service Advisor Hermes Customer Services They totally remove themselves from responsibility! Pathetic! Do not use them as they are untrustworthy!! Still waiting for them to deliver my parcel! If ever!