Having previously used name labels from Stikins I had no hesitation when the time came to order more. I placed my order on a Saturday and was kept informed by email through the whole process. They confirmed that my order had been received and that the payment had been taken and continued to inform me when the labels were ready and when they had been posted. I received them the following Tuesday. Fantastic service and all for an order that came to a total of £6.00 so great value for money too. This is the way online order's should be handled in 2016. I mention this as I am currently dealing with another company trying to place an order for considerably more than six pounds and they won't reply to my emails or even answer the phone. Great product and great service. Thank you.