i have ordered from label planet for a long time now, but always by phone and was always v satisfied, however this time i ordered online and whilst the service as before was excellent and i received my order within 36 hours, i did fint the site hard to find what i wanted. in the past i had ordered silver name labels for my disabled sons dvd collection. each time i serched for silver general purpose it popped up to sayit didnt recognise it, so i just ordered lunch box labels but they are much smaller, so will have to do, overall the company are brilliant. maybe it was my fault.