I am kinds reluctant on ordering online since this is my first time. I bought the necklace for a friend. It arrived after 3 days which was really quick. I was really excited for her to have it but then I checked the name. It was wrong. I rang the customer service immediately and did what the lady instructed me to do. The replacement came the next day, which is so amazing coz I am scared I might miss her birthday. The product was perfect. They handled the situation professionally and fast service as well. You will get more than what you paid for. I highly recommend it for gifts, loved ones and family.