This is the second time I've purchased a solid 9ct gold personalised necklace from name necklaces direct (the first one being bought 3 years ago which has been worn everyday) and the quality is outstanding. I've recommended the company to my sister and a couple of friends who have also purchased one. The communication is fantastic, I ordered a necklace then last minute I changed my mind on the chain length and I got a response within hours with them saying they will change it and refund me on any extras I paid. It was shipped and I received it special delivery the next day! I will continue to recommend name necklaces direct to many people as I am definitely one happy customer. Thank you!