My daughter couldnt find the coach (nothing printed on ticked) but when she did, the driver saw her and closed the door. She waved at him and he just shook his head and said no and drove off. She was in tears and phoned her boyfriend who drove her to the coach station. He returned but as she was distressed parked in a disabled bay and went to see her. On his return his car was ticketed. She is still crying as I type this. On the phone, National express say that their policy is that when the door is closed they will not open it. The driver was looking at my daughter as he closed the door in her face! No refund or offer of an alternative day. At 18 she will never use National express again and will be recommending that all her friends do the same. Will have to give my daughter 24 hours to recover before driving her from Canterbury to Bournemouth.