Appalled and deeply saddened by events on the 18.30 National Express London to Manchester coach this evening. Long story short: an hour and three quarters in the coach pulls into an M1 services and announces once that it’s a driver change and so only five minute break. People get off to smoke with the driver and one passenger goes to the loo. Coach leaves after three minutes max. One passenger alerts the driver that someone has not returned. Driver fobs him off. We all chip in but by this point coach has reached the slip road and on the coach goes. What is this? I had headphones on like many others when said announcement was made. I’m sure some passengers will also not have heard clearly. Imagine ignoring the passenger informing you of the situation. Imagine ditching someone at night on a random M1 services possibly with no wallet or phone when the next coach is five hours later. Shameful is it enough.