Absolutely horrible journey (London-Norwich)! Left 15 minutes late for no reason as the bus with the driver was just standing for 30 mins and not boarding. Astonishing how late we arrived, not just those 15 minutes that we lost, WE WERE 50 MINUTES LATE!!! and the driver didn't ever care or try to make up for the lost time, how can you not value your customers' time so much?? You might as well don't write the arrival time and just write 'as soon as we feel like it' on your tickets as that would be more accurate. I would have never chosen to travel with them if I knew it would take 4 hours to get to Norwich!!!