Completely unorganised with rude staff. I bought my ticket a month in advance so well ahead of the trip. I was waiting in a long line to board the coach just like they recommend but when I got to the front of the line they said they coach was fully booked. When I already had a ticket for the coach at 9pm. I was waiting before the coach was meant to leave and they had the nerve to give my seat to someone else. I had to wait another half an hour for a coach and got home a lot later than I was planning to. National express as a disgrace and I will be ringing them everyday until I get my money back for this disgusting service.