The bad experience I had with National express was my worst ever I booked a ticket on the 28th of April at 02:40 to Heathrow airport. I was at the waiting point described in the ticket 40 minutes earlier and waited until 02:45 and suddenly the bus passed without stopping to pick me up. I waited in the street at night under severe cold until 5:00 until I found a private taxi with (400£, the cheapest I found) to catch my flight I contacted the company and haven’t got any response which is even worse Would not use/ recommend it at all What made it more worse the response of the National express team that they can’t issue a refund despite they are quite sure that the bus did not stop in the waiting point I was asked to wait at I was asked to wait at stand 10 where it’s not their normal stand I’ll file a law suit against them