NEVER again! I missed my coach due to a member of staff directing me to the wrong part of the coach station, and when I realised I RAN around to my bay just as the door was being shut. The member of staff wouldn’t let me through and just walked off. The coach driver saw me but shook his head, put on his seat belt and the coach departed. I asked what I should do and was told by another staff member to visit Gate 0 (National Express office), where staff there said it was my fault for arriving late and II must buy a new ticket! I was directed to vending machines but tickets are much cheaper online. My next coach (2 hours later) was cancelled. Staff mocked us when we asked for information and said they had no idea where the driver was and we should all remain waiting at the gate. There was nowhere to charge my phone and when I asked about the ticket was directed to customer services again as I ‘must have it printed to show to the driver’ if my phone died. I queued for ages and was told to print the ticket would cost me £3, but the staff member joked ‘as a favour I can print you two for the price one’. When I tried to complain I was told to wait in the bay or I might miss my coach. When I tried to speak to staff they just walked away and ignored me or stood in a group laughing. The cancelled coach was replaced 2 hours late by another coach. When I asked when we could board the staff member said ‘I am the manager, you won’t board if you don’t wait at the gate and listen to my staff. The driver is taking a break so you will be another 45 minutes’. When I asked who to complain to another staff member said ‘we don’t deal with that here’, I was told by other passengers that the company either don’t respond to complaint emails or take over two weeks. When I asked who I could call I was directed to this number 0871 781 8181 by yet another staff member and told (by a passenger) that the phone line is a premium number which costs 13p a minute (which it is!). When I finally boarded the coach the driver was moaning about so many passengers and people with coffee. The coach toilet was out of order and another passenger was to the coach wouldn’t stop for a travel sick child. I arrived at my destination hours late and missed the event I was travelling for. They are a bunch of c***s, and mark my word, somebody is going to BLOW THAT PLACE UP WITH THE WHOLE LOT OF THEM VERY SOON!!!