Terrible customer service, I booked a ticket to learn after paying there was a weight restriction on luggage and also you had to pay extra fees for an additional piece of luggage. It’s taken a week to get a response as I requested to cancel my ticket immediately, I’m informed I’m not able to receive a refund. I’m now having to raise a complaint and possibly take further action which is a complete waste of my time for a £33 ticket.
2 years ago
National Express has a
1.6
average rating
from
355
reviews
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