Had issues purchasing a Young Persons coach card for my daughter. Online system failed several times before it went though but the. I found the type of card had defaulted to ‘senior coach card’. Redid the purchase and called customer services. I explained and was advised that the incorrect one would be cancelled. Checked next day to find if been charged for both. Then both cards arrived with my daughter so obviously had not been cancelled. Rang again 2 weeks later in case the refund was taking a while, but no it had not been refunded. CS advisor was pretty curt to the point of being rude, asking for the same information over and over. Will now wait to see if the refund arrives. Not a great experience.