It was terrible! Our bus 440 was scheduled to leave London Victoria for Derby at 4:30 pm on July 1st. On the day of the trip, National Express first received a message that the bus would be replaced with another one. However, when the time came for the trip, it turned out that there was no bus at all. National Express employees operating other buses told passengers that the bus was delayed and they did not provide any more information. It was impossible to get through to the company's phone number, the company's website was also unavailable. As a result, all passengers of the bus were forced to wait for long hours without any information! As a result, bus 440 was cancelled! We were terribly tired, the baby was crying and we were just lucky that there were still seats on the company's late bus, Megabus, and we finally managed to leave London by spending extra money on bus tickets. I also failed to apply for a refund for services not provided on the National Express website! Shame on you for your complete disrespect for your customers and indifference!