Received an Email from NE stating that on my day of travel, after 11pm at T5 different stops would be in use due to road closures. I was standing at the designated stop ten minutes before departure of the last coach only to eventually connect to their useless App to see it on its way to T3. It had not departed from the stops I was told to use. Then followed a frantic attempt to catch it at T3 by using the midnight departure of the Elizabeth Line, you've guessed it; the train was delayed the T3 travelators were switched off and I missed it at T3 by two minutes. After midnight T3 turns into a scene from the apocalypse with intensive road engineering. Eventually found my way to connect with at taxi. NE customer service have sent several contradictory replies to my complaints none of them accepting responsibility for their misinformation which caused the issue. The term 'customer service' is an oxymoron when applied to National express. The service is good when it works but they are trained to offer a customer disservice when things go wrong.