Excellent . Well done nations express having the right personnel at Heathrow Terminal 5 . I am a regular customer. Well this morning me and my colleague wouldn’t be on the Brighton coach after having a very long flight and all tired if The lovely lady Andria (had a glance at her name badge) working in the forecourt didn’t mention that 201 Gatwick is a Brighton coach,as the coach screens weren’t displaying it as Brighton but said Gatwick . She came to us and asked where we traveling and when we said Brighton she pointed out that’s the coach and apologized for the screens not working . it was kind of her and she being very proactive rushed to the driver and held the coach for u two . Oh ,that was so good experience and actually it’s excellent to have informative staff around you . Very happy to be home and thank you national express for alwayz making our journey better.