Booked my ticket way in advance for a live music weekend, to be emailed weeks later to tell me everything's changed, causing me 4 hours of delays and standing around in the cold wet rain all thanks to national exapress, when I asked to change the ticket I was told to ask the driver, driver then told me they say that to get u away from the counter and there's nothing he can do! P!ss poor and bad on a health and safety side as I was told to go to a dangerous place ( coach park ) with coaches coming and going for no reason other then to get me away from the counter, poor service, bad practice, and just totally disrespectful, worst 13 hours of my life for a trip that takes less then 8 hours as originally planned