You are ridicolous. I booked my trip to Standted airport. I was at the bus stop where i was supposed to be 30 minutes earlier. I waited 50 minutes for my bus (that means it had 20 minutes delay, but doesn't matter, it's London, can happen). Than the bus came but... didn't stop and went ahead without picking me up. I called the customer service and they confimed the driver jumped my stop. What???? Ok, i need to reach the airport because, you know, i need to reach the airport to get a flight, not in order to visit Stansted, so i am going to call an Uber and I will send you the bill and you will refund me the Uber trip. Two days later i sent them the receipt and they offer me to give me back 7 pounds for national express trip which jumped my stop instead of the 73 pounds i spent with Uber. At the end. I spent 7 pounds for the bus i have never got, plus 73 pounds for Uber because i had no choices to arrive at the airport in time for my flight. They are ridiculous. From now on only trains to the airport.