That an automated feedback system cannot distinguish a situation when the supplier has been unable to provide the goods demonstrates one area for ready improvement. Another would be for the website not to take an order and to confirm it for goods which are out of stock. That it took almost a complete trading day to report back by email that the goods were out of stock is also poor service. Goods were ordered on Friday around 6.00 pm, so I didn't expect them necessarily to be handled before Monday first thing, but not to get a notification until the end of the afternoon that there would be a delay was, I think, too long a response.