I ordered a light fitting (ORDER No: NLC-0318-59982) from you on Sunday 4th March 2018 and I received your confirmation of order. Late on Friday 9th March 2018 I received a call to advise that you could not source the light fitting ordered. I feel this is very poor service, especially as Eterna had given me your contact details as a supplier who stocked these items. I have now had to track down another Eterna D143 on the internet. Hopefully this supplier will not waste a week of my time whilst I await the prompt dispatch of my order. I look forward to a refund when your accounts department opens on Monday morning.