Absolutely appalling company, DO NOT USE!!! We hired 4 Motorhomes from them and had issues with all of them. We hired for a period of 9 days and had no working toilet, no working fridge, they were dirty, blinds not working, broken handles etc. Trying to speak to customer service is a nightmare as NO ONE returns your calls. In order to get our Motorhome fixed during the hire period we went to the Manchester depot to be told that they were expecting us but couldn’t deal with our issues as they were too busy and it felt like they had taken our money and then didn’t care. Eventually they did come and fix what they could but advised that the toilet was broken prior to us being given the Motorhome and that when we were travelling in rural Scotland to ‘Poo in a Bush’!!! The whole experience from start to finish was a nightmare. I would definitely NOT use them again and can only advise people to do the same. Unless you want issues from start to finish and poor customer service. Also, be aware of HIDDEN CHARGES. We were not advised about the additional charge for propane gas when it clearly looked like the only option was to have a bigger bottle. They also add on extra insurance costs which puts you in a difficult position where you end up having to pay the company £1,000 extra which we were not expecting. PLEASE AVOID AT ALL COSTS!!!!
2 years ago
National Motorhomes has a 1.04 average rating from 50 reviews

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