Hidden charges for basics you should expect to be provided (hook up cable etc; kitchen pack). Excessive costs for tv licence unless you prove that you have one at the last minute; no chance to cancel until it's too late. Worst of all, they charge a security deposit to your credit card (note, they charge it, don't earmark or pre authorise so you pay interest to your CC company) and keep it for 28 business days. Even then you have to go online to ask for it, not automated. We paid £1250 and didn't get it back for 6 weeks. Our van was a shambles as well. Power stopped working during our hand over but came back. This happened again on 2 of the 3 nights we had - no power means no water, no heating, no lights no good in Aviemore in November. Dirty bedding, mismatched crockery and cutlery. Don't be conned, avoid.